Shipping Policy

Last updated: 19 July 2026

Thank you for shopping with Kovae. This page explains how we process and ship orders, and what to expect once your order is on its way.

Order Processing

All orders are processed and dispatched within 1–3 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. You'll receive a confirmation email once your order has been dispatched.

Delivery Times

Once dispatched, delivery typically takes 4–8 business days, depending on your location and local customs processing.

Estimated total time from order to delivery: 5–11 business days.

These are estimates rather than guarantees. Occasional delays can happen due to customs clearance, carrier volume, weather, or other events outside our control.

Tracking Your Order

You'll receive an email with tracking information once your order ships. Please allow up to 48 hours after dispatch for tracking details to update.

International Shipping & Customs

Some orders are shipped from international fulfilment centres. Depending on your country, your order may be subject to import duties, taxes, or customs fees on arrival. These charges are not included in the price of your order or your shipping cost and are the customer's responsibility. We're unable to predict what these charges might be, so please check with your local customs office if you have questions before ordering.

Orders With Multiple Items

If you order more than one item, or a bundle made up of several products, your order may arrive in separate packages, sometimes on different days. This is normal and doesn't mean anything is missing. If it's been more than [X] days since your first package arrived and the rest hasn't turned up, contact us at [support email] and we'll look into it.

Shipping Costs

[Insert your shipping rates here — e.g. a flat fee, free shipping over a spending threshold, or calculated at checkout.]

Incorrect Addresses

Please double-check your shipping address at checkout — we're not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address. If you spot a mistake after ordering, contact us straight away at [support email]; we can only amend an order before it's been dispatched. If a package is returned to us as undeliverable, we'll get in touch to arrange reshipment, which may involve an additional shipping charge.

Lost or Damaged Orders

If your order hasn't arrived within [X] business days of the estimated delivery window, or arrives damaged, contact us at [support email] with your order number and we'll sort it out.

Questions

Reach out to us at [support email] any time — we're happy to help.